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  5. What to avoid saying to an insurance adjuster after a car crash

What to avoid saying to an insurance adjuster after a car crash

On Behalf of Shapiro, Cohen & Basinger Trial Lawyers | Oct 13, 2026 | Firm News

After an accident, speaking with an insurance representative might seem harmless. However, adjusters can use your recorded statement to minimize your claim. When you talk to insurance companies, stick to basic facts and avoid sharing detailed descriptions.

Are you required to give a recorded statement?

Illinois law usually does not force you to provide a recorded statement to the at-fault driver’s insurance company. You might need to cooperate with your own insurer, but you typically have the right to consult an attorney first. Adjusters often seek recorded statements early when you might still feel confused or overwhelmed. Politely declining a recorded statement until you understand your situation is generally a safe approach.

What statements should you avoid?

Since Illinois is a comparative negligence state, talking to an adjuster requires caution so you do not reduce your claim. You should keep several important guidelines in mind during these conversations:

  • Avoid apologizing for the crash because adjusters might treat this as admitting fault.
  • Do not guess about your injuries until a doctor fully evaluates you.
  • Refrain from guessing any unclear facts about the collision.
  • Keep your complete medical history private because adjusters might use past conditions to lower your compensation.

Following these simple rules helps protect your rights and keeps your focus on recovery.

Protecting your rights after a crash

Insurance adjusters work to protect their company’s finances, but hiring an attorney helps balance the scales. An attorney who handles motor vehicle accident cases can take over communication with the insurance company for you. Getting legal support early helps you avoid costly mistakes during the settlement process.

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